In the current financial climate every sale counts, so when your sales agent is with a potential customer its important that they know their underlay: it could mean the difference between essential sales or the customer leaving empty-handed according to building-products.com.
Training the floor staff is extremely important, not just about the flooring itself but also the underlay that goes underneath, after all what is underneath the flooring can affect the performance of the floor overall.
A salesperson should know for example that to meet building regulations, acoustical underlayment, designed to minimize noise, has to be tested in a flooring assembly to ensure it conforms to all the required levels of transmission before being sold. Acoustical flooring is recommended mainly for office and business use, but without prior knowledge, many consumers could be mis-sold, leading to problems later on.
There are many different types of underlay especially designed for laminate or engineered wood floors, ones that are more environmentally friendly than others, and ones that suit certain kinds of use, just make sure it's the right one for the customer.
The latest flooring news, courtesy of Floors Online.
Date : 04/05/2011
Category: Flooring Industry News